Privacy policy

Last updated 2026-09-26

The app

Lumen has no account and no tracking or analytics. The sources you add, your logins (encrypted), favourites, history and settings are stored only on your computer.

Besides the providers you add, Lumen connects to three places, and identifies you to none of them: GitHub, to see whether a new version is out and to download it; a public download site, once, to fetch its playback engine if needed; and this site, about once a day, for the list of licence keys that have been withdrawn after a refund. That last list is downloaded whole and your key is compared against it on your computer — your key is never sent, so we cannot tell from it which key you hold. If any of these cannot be reached, Lumen carries on as it was.

Nothing else leaves your computer unless you send it: a feedback report is only sent when you press Send, and you see the log it carries beforehand.

Purchases

When you buy Premium, Stripe processes your payment; we never see your card number. We receive and keep your name, email address, the amount and the date, and the key issued to you — to deliver your key, provide support and handle refunds. Your name appears inside your key and in Lumen (“Licensed to…”).

Service providers

Stripe (payments) and Cloudflare (hosting of this site and the key service). They process data on our behalf, including outside Quebec.

Your rights

You can ask to see, correct or delete your information, subject to what we must keep for tax records. Write to lumeniptv.support@gmail.com. The person responsible for personal information is the owner of LumenIPTV, reachable at the same address.